How Artistic Tile future-proofed their business with a seamless Nuvo ERP integration

Artistic Tile is a luxury tile business specializing in premium and international materials to serve their customers. As a family owned and operated business, it was important for Artistic Tile to future-proof and safeguard their financial interests for the benefit of the company and their customers.

Artistic Tile was challenged with the lack of visibility into new customers’ financial background and credit history. The company also aimed to accelerate the credit application process, but regularly experienced delays from trade references and received limited responses. The manual process took 1-2 months and resulted in insufficient information from which to base credit decisions. The overall management of applications was disorganized and difficult to track. Moreover, existing customers experienced the same delays and frustrations since the application process was repeated for each credit increase request.

Nuvo has digitized the credit application process for Artistic Tile and has transformed the information exchange between Nuvo and their ERP and CRM systems. Nuvo centralized the management of customer data with its NetSuite integration and has made customer insights available business wide. Credit limits and terms are issued with confidence, based off data-driven recommendations that are powered by comprehensive and immediate in-depth views into financial standings. Credit limits and profile updates are utilized to proactively protect business revenue. The company’s Controller has future-proofed the business by underpinning its operations with the security and assurance of Nuvo.