Artistic Tile accelerated onboarding with an effortless NetSuite integration
The Challenge
Artistic Tile is a luxury tile business specializing in premium, international materials. Controller Daniel Rivera knew offering payment terms would help them win business, but wanted to ensure they didn’t experience losses from risky customers or lose valuable time assessing customers.
With their previous PDF application process, establishing new trade partnerships took as long as two months. Existing customers who were looking to increase their credit line faced similar delays, preventing happy customers from purchasing more.
Assessing customers required Artistic Tile to:
- Fix errors in poorly completed PDF documentation
- Call and email references to collect insights
- Enter extensive business profiles into NetSuite, one data point at a time
“Nuvo is now continually monitoring our customer base for changes in risk in a way that would have been impossible for us to achieve before.”
The Solution
Artistic Tile now onboards customers using Nuvo, drastically reducing the effort required to activate new trading partnerships. Nuvo verifies customer identities with authoritative sources such as the IRS, and automatically retrieves insights from banks, bureaus, and trade references.
As a result, the Finance and Credit team at Artistic Tile now has real-time visibility into customers’ capacity to pay through visibility of cash and liability accounts, and their propensity to pay via integrated credit bureau reports and automated retrieval of trade references. They can access everything within a single profile the moment a new customer applies for trade credit terms.
In Nuvo, communication with existing customers has been streamlined. Artistic Tile can adjust credit terms in minutes or request more information with a click while customers can seamlessly share updated tax documents or request credit increases proactively. With data collection and verification handled automatically, the Artistic Tile team can focus on fast, informed decisions.
Once a decision is made, a direct integration with NetSuite onboards approved customers with a single click, allowing them to purchase sooner. This eliminates manual data entry and ensures Artistic Tile maintains high-integrity customer records in their system of record, Netsuite.
