Quartzy is the world’s leading lab management platform and equipment distributor. Bheem Bhatia, Quartzy’s CFO, recognized that extending credit on large orders could supercharge sales—but only if they could avoid risky customers and wasted time.
Yet their credit application process was entirely manual, leading to slow turnaround times and incomplete financial checks. To make matters worse, the Accounts Receivable team got involved only after big orders were already placed, adding even more pressure.
Customers typically needed two or three days to return applications, plus one to five days of back-and-forth for corrections. References from banks and suppliers were hard to secure, and decisions sometimes relied on a single bureau report.
All this meant the team tasked with preventing fraud and credit losses was constantly behind schedule. Meanwhile, the sales team bombarded them with phone calls and emails asking for customer approval updates, stretching resources even thinner.
Nuvo replaced Quartzy’s manual credit approval process with a modern workflow powered by direct integrations to insight sources and internal systems, along with collaboration tools to keep internal teams informed. As a result, operational overhead was reduced and time to sale was cut by 50%.
With Nuvo, Quartzy’s Accounts Receivable team can move as fast as the sales cycle demands and accelerate revenue opportunities. Quartzy now shapes its customer engagements to drive purchases, instead of being held back by lengthy internal procedures.
Customer-facing teams share personalized application links that auto-assign the right team members. Nuvo then sends real-time alerts when customer statuses change to create visibility without burdening the Accounts Receivable team.
Nuvo’s collaborative dashboard delivers rapid credit insights, payment history, and automated reference retrieval, giving the Accounts Receivable team the confidence to issue limits quickly.
Now that all customer data lives in one accessible place, delays have disappeared from the buying journey.
We're now achieving revenue more rapidly, and creating a better customer experience for our customers, too.
Furthermore, our sales reps and finance team have complete clarity on the status of each credit application.
