MAXadvantage

NUVO MAXadvantage

MAXadvantage is NUVO's online tool provides customers with 24X7 access to problem tickets, change requests, performance reports, and asset inventory information from a web browser on their local PC.

MAXadvantage allows you to:

• Review problem ticket information for current or historical notification events
• View device performance reports
• Obtain device inventory information
• Submit changes to device inventory information

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Incident Dashboard

NUVO MAXadvantage allows you to view specific problem tickets and get reports that help you to analyze past problems. The problem dashboard displays a summary view of all of the problem types for the past 30 days. You can adjust the time period and the type of information displayed to suit the analysis you need to perform. The dashboard also allows you to quickly locate specific tickets and zoom in on categories of tickets for more detailed examination.

Time-to-Resolution Dashboard

When reviewing a specific problem ticket you can easily see a summary of the time taken during each phase of the ticket and you can quickly identify the current state of the ticket. You can also review the specific steps and notes that have been entered by the NUVO operations team to understand what has been done and what is still remaining. As problem resolution proceeds, the team updates the ticket as they happen. In addition, you can add your updates and information to the tickets when required. This real-time, uncensored updating of the tickets provides not only a valuable tool for you to see what is happening on open tickets, but also provides information needed for post-problem analysis and can be used to help identify process changes that will improve overall infrastructure availability and reliability.

Problem Summary Report

In addition to reviewing specific tickets, you can also produce summary reports of tickets by various categories, such as problem type or location. These reports are very helpful in isolating problem areas that need to be addressed.

Change Management System

NUVO handles all of your routine changes. In order to make this as easy as possible, while ensuring that changes are approved following the appropriate process, that changes are tracked and documented correctly and so that all changes can be audited when required, NUVO uses an on-line change management systems built-in to MAXadvantage.

This change management tool allows you to submit changes to NUVO for execution through the web interface, and ensures that all the required information is captured. You can also view the status of changes, what changes are currently scheduled and review past changes using the same tool.

For more information, please contact a NUVO expert today by email or (613) 721-6886

Downloads